Shipping policy
Shipping Policy
At Cigar Gear Clothing Company, all products are made to order and fulfilled by our trusted print-on-demand partner, Printful.
Because each item is created specifically for your order, processing and shipping times may vary.
Order Processing Time
All orders are processed within 2–7 business days.
This includes:
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Printing
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Quality check
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Packaging
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Shipment preparation
Please note: Processing times may be longer during holidays, sales events, or high-volume periods.
Shipping Times
Estimated shipping times after fulfillment:
United States:
3–7 business days
Shipping times are estimates and may vary depending on carrier delays, customs, or local delivery conditions.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order size.
Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
Cigar Gear Clothing Company is not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us and we will assist in locating your order.
Please note that once an order has been shipped, delivery is the responsibility of the shipping carrier.
Damaged Packages
If your order arrives damaged or defective, please contact us within 14 days of delivery with photos and your order number so we can arrange a replacement or refund.
Contact Us
For shipping questions or support, contact us at: